Privacy Policy
This Privacy Policy describes how Dune and Drift (“we”, “our”, or “us”) collects, uses, and discloses your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Contact
If you have any questions about this policy or would like to access or correct your personal information, please contact us by email at support@duneanddrift.com.au or via our Contact Page.
Collecting Personal Information
We collect personal information necessary to provide you with our products and services, to fulfil orders, and to improve your experience on our site. “Personal information” refers to any information that can reasonably identify you.
- Device information
- Purpose of collection: to load the Site accurately for you, and to perform analytics to improve the Site.
- Source of collection: Automatically via cookies, web beacons, tags, or pixels.
- Disclosure: Shared with Shopify and analytics providers.
- Personal Information collected: Browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and site interaction.
- Order information
- Purpose of collection: To process your purchases, fulfil your order, communicate with you, prevent fraud, and provide customer support.
- Source of collection: Collected directly from you.
- Disclosure: Shared with Shopify and delivery providers.
- Personal Information collected: Name, billing and shipping address, payment details, email, and phone number.
- Customer support information
- Purpose of collection: To provide effective support and service resolution.
- Source of collection: Collected directly from you.
- Disclosure: Only as required to resolve your enquiry.
Minors
Our services are not intended for individuals under the age of 15. We do not knowingly collect personal information from children. If a child has provided us with personal information, please contact us to request deletion.
Sharing Personal Information
We share your personal information with service providers to help deliver our services, such as Shopify for order processing. We may also disclose your information when legally required or to protect our rights.
Behavioural Advertising
We use personal information for marketing purposes, including targeted advertising through platforms like Google and Facebook. You can opt out of this at any time through the relevant settings:
- FACEBOOK – facebook.com/settings/?tab=ads
- GOOGLE – google.com/settings/ads/anonymous
- BING – bingads.microsoft.com
To opt out more broadly, visit optout.aboutads.info
Using Personal Information
We use your personal information to offer and deliver products, process payments, manage orders and shipping, and notify you about our products, promotions, and services.
Retention
We retain your personal information for as long as needed to fulfil the purpose for which it was collected, unless a longer retention is required or permitted by law. You may request deletion by contacting us.
Automated Decision-Making
We do not use your personal information to make automated decisions that have a significant legal or similar impact on you.
Your Rights Under Australian Law
You have the right to access, correct, or request deletion of your personal information. You can also opt out of direct marketing at any time. To exercise these rights, contact us at support@duneanddrift.com.au.
Cookies
We use cookies and similar technologies to improve your browsing experience, support site functionality, and analyse traffic. You can manage your cookie preferences via your browser settings. For more information, visit allaboutcookies.org.
Do Not Track
We currently do not respond to “Do Not Track” signals due to a lack of consistent standards across browsers.
Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on this page.
Complaints
If you believe your privacy has been breached, please contact us at support@duneanddrift.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):